Shipping Policy

Last updated: 20 October 2026

At Surprise Aisle, we carefully prepare and pack our handmade gifts and creative products to help them reach you in good condition. This policy explains our order processing times, shipping fees and estimated delivery times.

1. Order Processing Time

Please allow 3–5 business days for us to process and prepare your order before it is dispatched.

Processing time is separate from shipping time. During busy periods, holidays or promotional events, processing may occasionally take longer. If a significant delay affects your order, we will do our best to keep you informed.

2. Shipping Destinations and Delivery Times

We offer shipping within Australia and internationally to destinations available at checkout.

Estimated delivery times after dispatch are:

Australia: 3–14 business days.
International orders: 14–28 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, postal services, customs processing, public holidays, weather and other circumstances beyond our control.

Your total estimated delivery time includes both order processing and shipping time.

3. Shipping Fees

Our standard shipping fees are:

Australia: AUD $10 per order.
International: AUD $24 per order.

Free Australian shipping: We offer free shipping within Australia on orders over AUD $75.

The applicable shipping fee will be displayed at checkout before you complete your purchase. Free shipping applies to eligible Australian orders only.

4. Order Dispatch and Tracking

Tracking is provided for all orders.

Once your order has been dispatched, we will provide the available tracking information so you can follow your parcel’s progress through the carrier’s tracking service.

Please allow some time after dispatch for tracking information to become available or update.

5. International Orders, Customs and Duties

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges and requirements vary by country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for any additional import charges payable in the destination country.

Customs inspections may also extend delivery times.

6. Incorrect Shipping Addresses

Please check that your shipping address and contact details are correct before completing your order.

If you notice an error after placing your order, contact us as soon as possible at info@surpriseaisle.com. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

7. Delayed, Missing or Damaged Parcels

If your parcel has not arrived within the estimated delivery timeframe, please contact us at info@surpriseaisle.com with your order number and tracking details. We will help you investigate the delay.

If your order arrives damaged or you receive an incorrect item, please contact us with your order number and photographs where possible so we can investigate and assist you.

We will work with you to resolve delivery issues in accordance with our Refund and Returns Policy and applicable consumer laws.