Refund and Returns Policy

 

Last updated: 18 October 2026

At Surprise Aisle, we want you to be happy with your purchase. We sell handmade and creative products, including polymer clay earrings, greeting cards, paintings and gift hampers. Please read our Refund and Returns Policy before placing an order.

1. Change-of-Mind Returns

We do not accept returns, exchanges or refunds simply because you change your mind, choose the wrong item, or no longer want a product.

Please review product descriptions, photographs, sizes, colours and other details carefully before completing your purchase. If you have questions about a product, please contact us before ordering.

This policy does not affect your rights under the Australian Consumer Law.

2. Faulty, Damaged or Incorrect Items

Your rights under the Australian Consumer Law remain protected. If an item is faulty, damaged, does not match its description, or you receive an incorrect item, please contact us so we can assess the issue and discuss an appropriate remedy.

Depending on the circumstances and your consumer rights, a remedy may include a repair, replacement or refund.

Please contact us as soon as reasonably possible after discovering a problem. Include your order number, a description of the issue and, where helpful, clear photographs of the product and its packaging.

We will review your request and explain the next steps. We will not use this policy to exclude or restrict rights that cannot lawfully be excluded under the Australian Consumer Law.

3. Items Damaged During Delivery

If your order arrives damaged, please contact us at info@surpriseaisle.com with your order number, a description of the damage and photographs where possible. We will review the issue and work with you towards an appropriate resolution in accordance with your consumer rights.

4. How to Request Help With an Order

To contact us about a faulty, damaged or incorrect item:

1. Email info@surpriseaisle.com.

2. Include your order number and the email address used for your purchase.

3. Describe the problem and attach relevant photographs if available.

4. Wait for our response with instructions on the next steps.

Please contact us before sending an item back so we can explain the appropriate process.

5. Return Shipping and Refunds

If a return, repair, replacement or refund is required under the Australian Consumer Law, we will handle the request in accordance with the applicable legal requirements, including any applicable return-shipping costs.

Where a refund is appropriate, we will explain the process and expected timeframe when we respond to your request.

6. Contact Us

If you have any questions about this policy or an order, please contact:

Surprise Aisle
Email: info@surpriseaisle.com
Website: https://surpriseaisle.com

Nothing in this policy excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.