FAQs | Handmade Earrings, Cards & Gift Hampers Australia | SurpriseAisle
What is SurpriseAisle?
SurpriseAisle is an Australian online store for unique handmade gifts and original art. We sell handmade polymer clay earrings, greeting cards, curated gift hampers, and original paintings, with pieces designed to make everyday moments feel more special.
What types of gifts and art do you sell?
We sell:
Handmade polymer clay earrings, including floral, seasonal, animal, and statement designs.
Greeting cards for birthdays, Valentine’s Day, and other occasions.
Gift hampers and pamper boxes for tea lovers, self-care gifts, and special celebrations.
Original paintings for people looking for one-of-a-kind artwork for their home or as a meaningful gift.
How should I care for handmade polymer clay earrings?
To keep your earrings looking their best:
Store them flat in a dry place, away from direct sunlight.
Avoid contact with perfume, hairspray, lotions, and cleaning products.
Remove them before swimming, showering, or sleeping.
Wipe gently with a soft, dry cloth if needed.
How long does delivery take?
Delivery usually takes 3–6 days, depending on your location and the shipping method selected at checkout. Handmade or made-to-order items may require additional preparation time before dispatch. If you need an item by a particular date, please contact us before ordering so we can confirm whether it is possible.
Do you ship internationally?
Yes. We ship to the United Kingdom, United States, Canada, and New Zealand. International shipping costs and delivery times are calculated at checkout and vary by destination. For orders over AUD 75, free shipping applies to Australian orders only.
Can I order a gift for someone else?
Answer the question here. Make sure you answer all frequently asked questions to clear some common doubts. People love when they find a solution without having to wait for your reply. This also shows that you have enough knowledge that you can share and help them out.Yes. SurpriseAisle products make great gifts for birthdays, anniversaries, thank-you gifts, Christmas, Mother’s Day, and other special occasions. If you would like a gift note or special packaging, contact us after placing your order and we will let you know what is possible.
Can I buy an original painting as a gift?
Yes. Original paintings make a distinctive gift for birthdays, housewarmings, weddings, and special celebrations. Because each painting is one of a kind, product pages include the artwork’s size, materials, and details where available.
What is your returns policy?
Because many items are handmade or one-of-a-kind, please review product details carefully before purchasing. If your item arrives damaged, faulty, or different from its description, contact info@surpriseaisle.com as soon as possible with your order number and photos. We will assess the issue and advise on the available resolution.
How can I contact SurpriseAisle?
You can email us at info@surpriseaisle.com. Please include your order number, the product name, and any relevant photos so we can help you quickly.
Do you have an Etsy store?
Yes, SurpriseAisle also has an Etsy shop, where you can find more handmade creations from the same maker.
